سياسة الخصوصية

Online payments were accepted using Visa and MasterCard credit/debit cards in AED (or any other agreed currency).
Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of the UAE.
All credit/debit card details and personally identifiable information will not be shared with any third parties. Your privacy is our priority.
Customer/Cardholder must keep a copy of transaction records and Merchant policies and rules.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
The Haze will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries under the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Orders will be processed within 2 working days of receiving the authorized payment.
Approximately the timeframe of receiving an website order is 4 to 5 weeks after receiving the payment.
Delivery of orders will depend on whether the product is available in stock. RTW order will be shipped the next working day.
Delivery charges may vary for every country as it depends on the delivery location and weight of the package.
Orders will be shipped via courier. The shipping schedule may vary from country to country depending on customs clearance procedures.
The Haze will not deal with or provide any services or products to any of the OFAC sanctions countries in accordance with the law of UAE.
The tracking number will be provided once the order is shipped to track the shipment via DHL.
Please note that it’s the client’s responsibility to track his/her shipment and make sure to receive it.

Your satisfaction is our highest priority. However, we do not provide refunds or exchanges for customized orders or pre-orders. If your selected fabric is unavailable, we will offer an alternative fabric option or a different design.
For Ready-to-Wear returns or exchanges, requests must be submitted to info@thehazedubai.com within 3 days of receiving your order. Items must be unused, unworn, unwashed, unaltered, undamaged, and free from perfume or other marks.
Pre-Orders: One complimentary alteration is available per order. Alteration requests must be made within 7 days of receiving the product. Additional alterations may incur a fee.
Ready-to-Wear: Alterations are available at an additional charge. Once an item is processed for alteration, it is no longer eligible for return or exchange.
Approved returns will be issued as store credit for the product value only, excluding taxes, duties, and shipping costs. Store credit is valid for 6 months from the date of purchase.
Outlet items are not eligible for returns, exchanges, or alterations. Ready-to-Wear and Outlet items do not include a Sheila. If you require a Sheila, please contact us via WhatsApp or email.